1. Scope of This Policy

This Refund & Cancellation Policy governs all paid services purchased from SecureSurece (“we”, “us”, “our”). It applies alongside our Terms & Conditions. Free services are excluded because no payment is taken.

2. Your Right to Cancel

You may cancel a paid engagement at any time by written notice to support@securesurece.online or through your account contact. Cancellation takes effect on the date we acknowledge your notice in writing.

• Before work begins: cancel up to 24 hours before the scheduled start and receive a 100% refund of amounts paid.
• After work begins: refunds are calculated on the proportion of work not yet delivered, as set out in Section 4.
• Monthly retainers: cancel with 14 days’ written notice before the next billing date. The current month is non-refundable once the month has started.

3. Cancellation by Us

We may cancel or reschedule an engagement if a consultant becomes unavailable, if a conflict of interest arises, if requested information is not provided, or if the scope falls outside our competence. In such cases you receive a full refund of any amount paid for undelivered work, or a free transfer to an alternative consultant — your choice.

4. Refund Schedule by Delivery Stage

5. Non-Refundable Items

• Work already delivered and accepted (including drafts sent for review).
• Third-party costs already incurred on your behalf, such as job-board credits, assessment licences or advertising spend.
• Express / priority add-ons once the accelerated delivery has commenced.
• Amounts already paid for completed months of a retainer.

6. No Outcome Guarantee

We do not guarantee a job offer, interview, promotion, hire, or any specific commercial result. Refunds are based on delivery of services — not on outcomes. This is standard for consulting engagements and is stated clearly so there is no misunderstanding.

7. How to Request a Refund

Email support@securesurece.online with:

• Your full name and invoice number;
• The service purchased and payment date;
• The SecureSurece office you engaged with (USA, India or UK);
• A short explanation of the reason for the request.

We acknowledge every request within 2 business days and issue a decision within 10 business days. Approved refunds are returned via the original payment method.

8. Chargebacks

Please contact us before initiating a chargeback. We resolve the overwhelming majority of issues directly and quickly. Chargebacks raised without prior contact may result in suspension of ongoing services while the dispute is investigated.

9. Rescheduling

Coaching sessions and consultations may be rescheduled free of charge with at least 12 hours’ notice. Missed sessions without notice are forfeited. Two free reschedules are permitted per engagement; further changes may incur a $39 administration fee.

10. Statutory Rights

Nothing in this policy limits any non-waivable statutory consumer right available to you in your jurisdiction. Where local law provides a stronger remedy, local law prevails.

1. Introduction

This Privacy Policy explains how SecureSurece (“we”, “us”, “our”) handles personal data when you visit our website, book a consultation, download a free resource, or engage a paid service. We are committed to handling your information lawfully, fairly and transparently.

2. Information We Collect

• Contact details: name, email address, phone number, company name.
• Service information: the service you’re interested in, preferred office, budget range, and the details you share in your message.
• Career documents: resumes, CVs and LinkedIn content you share for coaching or rewriting services.
• Business data: job descriptions, org charts, salary data, policies and other documents you provide for consulting work.
• Technical data: IP address, browser type, device type, pages viewed, and referring URL.
• Communication records: emails, chat transcripts and call notes related to your engagement.

3. How We Use Your Information

• To respond to enquiries and book consultations;
• To deliver the services you have requested or purchased;
• To send invoices, receipts and service-related notices;
• To send our newsletter and free resources — only where you have opted in;
• To improve our services, website and templates;
• To comply with legal, accounting and tax obligations;
• To detect and prevent fraud or misuse.

4. Legal Bases for Processing

Where required by law (for example under the GDPR or UK GDPR), we rely on the following legal bases: contract (to deliver services you purchase), consent (for marketing emails and optional cookies), legitimate interests (to run and improve our business securely), and legal obligation (for tax and accounting records).

5. Cookies & Analytics

Our website uses essential cookies to function correctly and may use analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser settings at any time. Disabling essential cookies may affect site functionality.

6. Sharing Your Information

We never sell your personal data. We may share it only with:

• Trusted service providers who help us operate (email delivery, payment processing, cloud hosting, scheduling) under confidentiality obligations;
• SecureSurece group offices in the USA, India and UK, where necessary to deliver your service;
• Professional advisers such as accountants or lawyers, where necessary;
• Authorities, where we are legally required to disclose.

7. Data Retention

We keep personal data only as long as necessary for the purpose it was collected:

• Enquiries that don’t convert: up to 12 months;
• Active client records: for the duration of the engagement plus 24 months;
• Invoices and financial records: as required by tax law (typically 7 years);
• Newsletter subscribers: until you unsubscribe.

8. Your Rights

Subject to your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data (“right to be forgotten”);
• Object to or restrict certain processing;
• Request data portability;
• Withdraw consent at any time for consent-based processing;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email privacy@securesurece.online. We respond within 30 days.

9. Data Security

We use encryption in transit, access controls, and role-based permissions. Documents containing sensitive business or career information are stored in access-restricted folders and shared only with the consultants working on your engagement. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

10. International Transfers

Because we operate offices in the United States, India and the United Kingdom, your data may be transferred between these locations. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses and equivalent protections.

11. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be announced on this page and, where appropriate, by email.

13. Contact

Privacy questions and requests: privacy@securesurece.online
General support: support@securesurece.online
United States: 1180 Market Street, Suite 400, Wilmington, DE 19801 · +1 (555) 018-2240
India: 4th Floor, Cyber Towers, Hitec City, Madhapur, Hyderabad 500081 · +91 40 4567 8900
United Kingdom: 20 Fenchurch Street, Level 12, London EC3M 3BY · +44 20 7946 0958

1. Definitions

“Company”, “we”, “us”, “our” refers to SecureSurece and its offices in the United States, India and the United Kingdom. “Client”, “you”, “your” refers to any individual or organisation accessing this website or engaging our services. “Services” means all free and paid HR and recruiting consulting services described on this website.

2. Acceptance of Terms

By using this website you confirm you are at least 18 years old and legally capable of entering into a binding agreement. If you are engaging services on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Services Provided

We provide independent HR and recruiting consulting services, including but not limited to recruitment process outsourcing, executive search, resume and LinkedIn optimisation, interview coaching, HR policy drafting, compensation design, performance management design, engagement surveys and HR technology advisory.

Free services are provided as a courtesy and may be modified, limited or withdrawn at any time without notice.

4. No Guarantee of Results

We do not and cannot guarantee any specific outcome, including but not limited to: a job offer, an interview, a promotion, a successful hire, a specific salary, cost savings, or legal compliance in any jurisdiction. You acknowledge that hiring and HR outcomes depend on many factors outside our control.

5. Not Legal, Tax or Financial Advice

Our services constitute commercial HR and recruiting consulting only. We are not a law firm, accountancy or financial advisory practice. Documents, policies and templates we provide are general commercial materials and must be reviewed by a qualified professional in your jurisdiction before use.

6. Client Responsibilities

• Provide accurate, complete and timely information;
• Respond to requests for feedback within agreed timeframes;
• Ensure you have the right to share any documents or data you provide to us;
• Comply with all applicable employment, data protection and anti-discrimination laws in your jurisdiction;
• Not use our deliverables for unlawful, discriminatory or misleading purposes.

7. Fees and Payment

• Paid services are billed at the rates confirmed in your written proposal.
• Unless stated otherwise, project work requires 50% payment upfront and 50% on delivery.
• Monthly retainers are billed in advance on the same date each month.
• All prices exclude applicable taxes, which are added where required. Currency and cross-border payment fees may apply depending on the office you engage.
• Invoices are due within 7 days unless otherwise agreed. Late payments may incur a 1.5% monthly late fee and suspension of services.

8. Cancellations and Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

9. Intellectual Property

All website content, templates, frameworks, methodologies, text, graphics, logos and branding are owned by or licensed to SecureSurece and are protected by applicable intellectual property law.

• Free resources: licensed for personal or internal business use only. You may not resell, redistribute or republish them.
• Paid deliverables: upon full payment, you receive a non-exclusive, perpetual licence to use the deliverables within your own organisation. Ownership of our underlying frameworks and methodologies remains with us.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the engagement, and to use it only for the purpose of delivering or receiving the services. This obligation survives termination. We will sign a separate NDA on request.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total aggregate liability arising from or related to any engagement is limited to the total fees actually paid by you for that engagement in the 3 months preceding the claim.
• We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost opportunities, lost data or business interruption.
• We are not liable for decisions made by you or any third party based on our advice or deliverables.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities and expenses arising from your misuse of our services or deliverables, your breach of these Terms, or your violation of any law or third-party right.

13. Third-Party Links and Tools

Our website may link to third-party sites or recommend third-party tools. We do not control and are not responsible for their content, policies or performance. Any recommendation is provided in good faith and does not constitute an affiliation, endorsement or partnership.

14. Termination

Either party may terminate an engagement with written notice. We may suspend or terminate access immediately if you breach these Terms, fail to pay, or act unlawfully. Sections on confidentiality, intellectual property, liability, indemnification and governing law survive termination.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, civil unrest, internet outages, cyberattacks or government action.

16. Modifications to These Terms

We may update these Terms at any time. The revised version takes effect when posted on this page. Continued use of our website or services after posting constitutes acceptance.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. The parties will first attempt good-faith resolution through direct negotiation. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Delaware, USA.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any written proposal or statement of work, constitute the entire agreement between you and us.

20. Contact

Questions about these Terms: legal@securesurece.online
General support: support@securesurece.online
United States: +1 (555) 018-2240 · India: +91 40 4567 8900 · UK: +44 20 7946 0958

1. Independent Consultancy

SecureSurece is an independent consultancy. We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with any job board, recruitment agency, staffing firm, ATS or HRIS vendor, government body, university, or any other third-party organisation, unless explicitly stated in a signed written agreement.

2. No Vendor Commissions

We do not accept commissions, referral fees, affiliate payments or any other compensation from third-party vendors in exchange for recommending their products or services. Any recommendation is made in good faith based on our professional judgement.

3. General Information Only

All content on this website — including articles, templates, checklists, pricing and service descriptions — is provided for general information purposes only. It does not constitute professional advice for your specific situation and should not be relied upon as such.

4. No Professional Advisory Relationship

Reading this website, downloading a free resource, or sending an enquiry does not create a consultant–client, lawyer–client, accountant–client or fiduciary relationship. Such a relationship is created only by a signed written agreement or confirmed paid engagement.

5. No Guarantee of Results

We make no guarantees, representations or warranties regarding specific outcomes, including job offers, interviews, hires, promotions, salary increases, cost savings, or legal compliance. All results depend on factors beyond our control.

6. Not Legal or Financial Advice

We are not a law firm, tax practice or financial advisory firm. Any policy, contract or compensation document we produce is a commercial draft and must be reviewed by a qualified legal or financial professional in your jurisdiction before use.

7. External Links

This website may contain links to external websites. We have no control over their content and accept no responsibility for their accuracy, legality or availability. Links do not imply endorsement or affiliation.

8. Accuracy and Completeness

We aim to keep information current and accurate, but we make no warranties about completeness or timeliness. Employment law, market rates and hiring practices change frequently. Always verify critical information independently.

9. Limitation of Liability

To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising from reliance on the content of this website or on any free service provided. Paid engagements are governed by the limitation of liability in our Terms & Conditions.

10. Testimonials and Statistics

Any testimonials, case studies or statistics shown on this website are illustrative. They reflect individual experiences and are not a guarantee that you will achieve similar results.